Frequently Asked Questions
Everything you need to know about shopping with GILSON.
What are your shipping options and delivery times?
We offer standard and expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days. Tracking information is provided via email once your order has shipped.
What is the return policy at GILSON?
We accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to start your process and receive a prepaid shipping label.
Which payment methods do you accept?
GILSON accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
How can I check the status of my order?
You can check your order status by logging into your account on our website or by clicking the 'Track Order' link in your confirmation email. Our customer support team is also available via live chat for immediate assistance.
Are GILSON products covered by a warranty?
Yes, all our products come with a one-year limited warranty against manufacturing defects. If you experience any quality issues, please contact our support team with your order number and photos of the defect.
Do you ship internationally?
Yes, GILSON ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties may apply depending on your local regulations.